Return & Exchange Policy:
1) We take pride in all the products we sell. If the product you received has a factory defect, we will be happy to send a replacement. If the same product is out of stock, we will backorder it or exchange it for another product of equal value. We will also refund you for the return shipping charge.
2) SATISFACTION GUARANTEED! If you are not fully satisfied, exchanges are acceptable under the following conditions. 1) Return package must be postmarked by the 14th day after your received your package. You will be responsible for the cost of freight for return/exchange. 2) Enclose a copy of your invoice. This is necessary to identify you in our computer system. 3) Items must be in the same as "new" condition with hair net, all tags attached, and all packaging materials. 4) Unused. Even if the wig was only tried on, due to California Sanitation Laws, we are unable to resell the wig as new, therefore, we are unable to furnish a full credit. Items must not be combed, brushed, contain hairspray, or contain any other external odors. 5) Please note that the customers are responsible for all shipping charges for returns and exchanges.